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FAQs
Below are some of are common questions about orders
Can I customize the product which I like on website?
Customization is definitely possible at Design Gaatha. However, all products are not eligible for customization. Please enter query form under Bespoke Services > Customization and Design Gaatha Team will get back to you within 48 hours.
How do I contact Design Gaatha?
You can contact Design Gaatha at contact@designgaatha.com. You can also reach out on +918800373811 or +919650029941
Can I cancel my order?
Once the order is placed, the same cannot be cancelled.
Can I return my purchased product?
The purchased product once delivered can be returned or exchanged for Quality reasons only. The request should be raisedat contact@designgaatha.com within 48 hours of delivery of the product. The item/s must be returned to us before the exchange is made. Once the items have been received, you will either receive your new item in 5 to 7 working days (for exchanges), or a credit note (excluding original shipping cost if any).
How will I obtain the refund?
Design Gaatha doesn't refund the money to your bank account. Amount equal to value of the returned product (excluding shipping cost if any) will be added to your reward points with lifetime validity.
What all payment methods are acceptable?
We accept payments through Cash on Delivery (COD), all credit/debit cards, Internet Banking, UPI and wallets such as CitrusPay, The MobileWallet, IdeaMoney, ITZ Cash, Jio Money, OlaMoney and ICICI Pockets.
Do I need to make additional payment for COD services?
No
Are the prices appearing against each product inclusive of taxes?
Yes prices are inclusive of taxes.
Does Design Gaatha store any card details?
No, we do not store any card details unless you save any of your cards in your DG account.
What is the duration for delivery?
The complete process of delivery will take 7 to 10 business days. However due to lockdown situation, it may take even more depending on delivery pincode.